Returns & Exchanges

At QIDI Tech, we stand behind the precision and quality of our 3D printers and offer a 30-day return window for items in original condition. We aim to ensure your technical projects are supported by reliable equipment and seamless customer service.

Return Process

• 1.
  Initiate Request

  Contact our technical support team via email with your order number and a detailed description of the reason for return.

• 2.
  Technical Assessment

  Our engineers will review your request and may provide troubleshooting steps or approve the return if the hardware meets our eligibility criteria.

• 3.
  Secure Packaging

  Pack the device securely in its original box with all accessories, filaments, and tools to prevent damage during transit.

• 4.
  Inspection and Refund

  Once received at our facility, we will inspect the unit and process your refund or exchange within 5-7 business days.