Frequently Asked Questions

Everything you need to know about your QIDI Tech experience.

What is the typical shipping timeframe for QIDI Tech printers?

Orders are typically processed within 1-2 business days. Shipping times vary by region, but most domestic orders arrive within 3-7 business days via our local warehouses.

Do QIDI Tech 3D printers come with a warranty?

Yes, all QIDI Tech printers include a one-year limited warranty covering major components and lifetime technical support from our engineering team.

Which payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Apple Pay.

What is your return policy for open-box electronics?

We offer a 30-day return window. If the machine is functional but opened, a restocking fee may apply. Defective units are eligible for full refund or free replacement.

Where can I find the latest firmware and slicing software?

All software updates, including the QIDI Print slicer and latest firmware files, are available for free download in the 'Support' section of our official website.

Do you ship internationally?

Yes, we ship to most countries worldwide. Please note that international orders may be subject to local customs duties and taxes depending on your region.